Start with a connection, not a casework project
Getting started with managed chargeback recovery should make the work easier to hand over. Safe’s role is to run the dispute workflow: gathering relevant evidence, preparing responses, managing submission and tracking outcomes. The first step is connecting the supported accounts you want Safe to manage and authorizing the appropriate access.
Safe leads onboarding and confirms the service coverage for your setup. Your account owner remains in control of granting permissions and approving access. That authorization is the starting point for the service; it does not make your team responsible for drafting and submitting chargeback responses.
Safe learns how the business works
A shipped product, a recurring subscription and a digital service leave different records. Safe reviews the way your business sells, bills, delivers and supports customers so the evidence can be understood in context. This business review is work our team performs as part of the managed approach.
We also review available historical disputes and outcomes. Recurring allegations, gaps in the record or problems at the handoff between sales and fulfillment can inform the evidence strategy. Historical review supports future handling and operational recommendations; it does not promise that expired disputes can be reopened or recovered.
We manage evidence collection and enrichment
Safe identifies the relevant records and manages collection through your authorized sources. Depending on the business and claim, those records may include transaction details, order confirmations, delivery events, account activity, terms or customer communications. We connect them to the payment and organize the facts around the allegation.
The purpose is a coherent, relevant response. Evidence enrichment means adding available business context and corroborating records, not inventing missing facts. Our team assesses what the records establish and prepares the response accordingly. The exact connection methods and account coverage are confirmed during onboarding.
We prepare, submit and track the response
Disputer combines automation with payments expertise to handle the response process on your behalf. Safe reviews the dispute category and deadline, prepares the evidence and manages submission through the supported provider workflow. The casework stays with the service rather than becoming a daily queue for your team.
You can follow dispute activity and recovery outcomes in Safe from desktop or mobile. Visibility helps you understand what is happening without taking over preparation and submission. The issuer and applicable payment process determine the final outcome; no provider can guarantee that every chargeback will be won.
We guide the handoff from an existing provider
If another service already manages disputes, Safe helps establish a clear start date for new-case ownership. Existing cases and prevention-alert enrollment need a coordinated transition so that responsibilities do not overlap. Safe guides that conversation and the connection process.
Your current agreement can still govern fees or obligations on cases already handled by the previous provider. Moving to Safe does not automatically cancel those terms. The goal is a simple transition with a clear beginning for Safe’s service and continuity for cases already in progress.
The service continues after onboarding
Safe reviews outcomes and recurring patterns to refine the evidence approach and identify opportunities to reduce avoidable loss. The review can cover unclear sales expectations, delivery records, billing descriptions, cancellation flows and support handoffs. We present practical findings from the work we perform.
Disputer’s standard success fee is 20% on won chargebacks and qualifying answered inquiries that close without a chargeback. There is no setup fee or standard monthly subscription. Stopper alerts have separate pricing. For a multi-store or more complex operation, Safe scopes onboarding, reporting and commercial terms through its Enterprise offering.