Bookings fulfilled.
Chargebacks handled.

Safe App handles dispute recovery for booking-based businesses, connecting reservation terms, service delivery and customer communications into the response.

Book a demo See how Safe works

Your business context.
Our casework.

We reconstruct the booking.

We review the reservation, relevant payment, dates and terms presented to the customer. Changes, cancellations and refunds are placed in the correct sequence so the response explains the disputed charge.

We connect the service to the claim.

Through authorized sources, Safe gathers relevant confirmations, attendance or stay records and customer communications. We use the records that address the allegation rather than treating a booking confirmation as proof of everything.

We handle the response.

Our technology and team organize the evidence, manage submission and track the outcome. You can follow progress while Safe takes care of the recovery work.

Find the pattern.
Improve the process.

We look for recurring problems around cancellation explanations, booking changes, delayed refunds and communication between reservations and support. Our recommendations help your team address the cause while we refine the response approach.

Our founders bring 20 years of experience across payments, underwriting, risk, fraud, acquiring and issuing-bank work. That experience informs how Safe reviews the business and organizes the evidence. Our technology manages the workflow; our team stays involved in the details.

Why Safe

We guide the setup.

Safe confirms payment-account coverage and the relevant evidence connections for your operation. You authorize access; we lead onboarding and manage the recovery workflow. Follow dispute activity and outcomes from desktop or the Safe App mobile apps.

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When you win,
we win.

Disputer has no setup fee or standard monthly subscription. On a won chargeback, our success fee is 20%. On a lost chargeback, it is $0.

20%Disputer success fee on won chargebacks.See pricing

Let Safe handle the recovery.

Talk to our team about your business. We’ll explain the setup and take you through the managed recovery process.

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