Every booking has a story.
We make the case clear.

Safe App manages chargeback recovery for events, admissions and ticketed experiences, connecting the purchase, delivery, event changes and customer communications.

Book a demo See how Safe works

Your business context.
Our casework.

We review the purchase and terms.

Safe connects the disputed payment to the relevant ticket, reservation or admission purchase, including the terms presented at checkout and any subsequent changes.

We examine the relevant event history.

Through authorized sources, we review ticket delivery, access or redemption records, postponement notices and refund communications where relevant. The response explains what those records establish for the specific claim.

We handle preparation and submission.

Our technology and team build the response, manage submission and follow the outcome. You get visibility into recovery while Safe handles the casework.

Find the pattern.
Improve the process.

We look for patterns around unclear event changes, inconsistent refund messages, ticket-delivery issues and support handoffs. Safe keeps improving the evidence approach and recommends changes that may reduce repeat disputes.

Our founders bring 20 years of experience across payments, underwriting, risk, fraud, acquiring and issuing-bank work. That experience informs how Safe reviews the business and organizes the evidence. Our technology manages the workflow; our team stays involved in the details.

Why Safe

We guide the setup.

Safe confirms payment-account coverage and the relevant evidence connections for your operation. You authorize access; we lead onboarding and manage the recovery workflow. Follow dispute activity and outcomes from desktop or the Safe App mobile apps.

Explore integrations

When you win,
we win.

Disputer has no setup fee or standard monthly subscription. On a won chargeback, our success fee is 20%. On a lost chargeback, it is $0.

20%Disputer success fee on won chargebacks.See pricing

Let Safe handle the recovery.

Talk to our team about your business. We’ll explain the setup and take you through the managed recovery process.

Start free Book a demo